Have a question? We've got answers. If you don't find what you're looking for here, feel free to contact us directly.

Products & Ingredients

Are your products truly organic?

Yes. We formulate all of our products with organic and natural botanical ingredients, free from synthetic fragrances, parabens, sulfates, and harsh chemicals. We are committed to clean beauty in every sense of the word.

Are your products cruelty-free?

Absolutely. Artisanal Organic Beauty is 100% cruelty-free. We never test on animals, and we never will.

Are your products suitable for sensitive skin?

Our formulas are crafted with gentle, skin-loving ingredients that are suitable for most skin types, including sensitive skin. However, everyone's skin is unique. We always recommend performing a patch test before full application, especially if you have known allergies or sensitivities.

Where can I find the full ingredient list for a product?

The full ingredient list is listed on each product page. You can also visit our Ingredients Glossary to learn more about the key botanicals we use.

Are your products safe to use during pregnancy?

While our products are made with natural and organic ingredients, we recommend consulting your healthcare provider before introducing any new skincare or makeup products during pregnancy.

Ordering & Shipping

How long will my order take to arrive?

Please refer to our Shipping Policy for current processing and delivery timeframes.

Do you ship internationally?

Please visit our Shipping Policy page for information on international shipping availability and rates.

Can I change or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to make a change or cancellation, please contact us as soon as possible and we will do our best to accommodate your request.

Returns & Refunds

What is your return policy?

Please visit our Returns & Refunds page for full details on our return process and eligibility.

What if I receive a damaged or incorrect item?

We're so sorry if this happens! Please contact us right away with a photo of the item and your order number and we will make it right.

Skin & Beauty Advice

How do I know which products are right for my skin?

Try our Find Your Perfect Product quiz for personalized recommendations based on your skin type and concerns.

Can I layer your skincare products?

Yes! Our products are designed to work beautifully together. As a general rule, apply products from thinnest to thickest consistency — serum first, then moisturizer. If you have specific questions about layering, feel free to reach out.

Still have questions? We'd love to hear from you.